Refund Policy

30-Day Return Policy

You may request a return within 30 days of delivery. To be eligible, the item must be unused, in resalable condition, and returned with its original packaging, accessories, and proof of purchase.

Before You Return an Item

Email support@ingnok.com before sending anything back. Our support team will review your request and provide the return instructions and approved return address. Returns sent without approval may be delayed or refused.

Return Shipping

INGNOK covers the return shipping cost for eligible returns that have been reviewed and approved by our support team. Please contact us before returning an item so we can provide the approved return address and shipping instructions.

INGNOK does not charge a restocking fee.

Damaged or Incorrect Orders

Please contact us promptly and include your order number, a description of the issue, and clear photos or video when applicable. This helps us resolve the case faster.

Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing begins. If the order has already shipped, it will be handled under this return policy.

Refunds

After the returned item is received and inspected, approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Contact

Email support@ingnok.com. We aim to respond within 24 hours.